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Urbanest Australia COVID-19 FAQS Urbanest Australia COVID-19 FAQS

COVID-19 Information

COVID-19 Information as of 20 May 2020

So many more ways to stay connected…

These are challenging times for all of us, and we appreciate that there is a lot of information to process.

Urbanest is committed to supporting our residents, staff and partners through this difficult time.  We will continue to update you as we respond to the COVID-19 pandemic as it evolves, and plan for other possibilities. 

Use #UrbanestAU to connect with our community online.


Travel to Australia 

The Australian Government introduced a travel ban, that will be placed on all non-residents and non-Australian citizens coming to Australia, effective from 9 pm on Friday, 20 March. 

It is mandatory for all Australian residents and citizens to undertake a 14 day self-isolation period at designated facilities. You won’t be able to travel domestically or continue on any domestic flight connections, until the 14 day mandatory quarantine period has been completed.

Travel in Australia 

Australian states and territories each have their own restrictions, including closing of state borders. Find out more about the restrictions in your state:

What to do if you are unable to arrive

If you’ve not been able to arrive in Australia due to the recent border closureplease contact us via email and will endeavour to assist in deferring your booking till a later time.   


It is important that the residents of Urbanest continue to follow advice from the Australian Government which will save lives and help slow the spread of coronavirus in Australia.

  • Stay 1.5 meters away from other people whenever and wherever we can
  • Maintain good hygiene, including good hand washing, cover your cough/sneeze and clean surfaces
  • Work or study, only where you cannot do it remotely
  • Stay home when you’re unwell and get tested in you have respiratory symptoms or a fever
  • Download the COVIDSafe app so the virus can be found quickly.

The success of making Australia COVIDSafe depends on everyone making these behaviours part of our daily lives during the COVID-19 pandemic.


Important: Every state in Australia are enforcing social distancing laws and restrictions slightly differently.  

Australian states and territories each have their own restrictions, including fines and peanalites. Find out more about the restrictions in your state:


The COVIDSafe app helps health officials support and protect you. The app is solely about health and speeds up health officials contacting people exposed to coronavirus (COVID-19). The app is now available from the Apple App Store and Google Play.

Keep up-to-date with the latest Australian Government COVID-19 advice, by downloading the official government “Coronavirus Australia” app in the Apple App Store or Google Play, or join the WhatsApp channel on iOS or Android.


We understand you are far from home, and we know that this can be a confusing time. We are all #InThisTogether. Official COVID-19 related information and help specifically for international students can be found at our partner page  Studying in Australia.

More steps that you can take to stay healthy…




Together we can help stop the spread and stay healthy

To date there have been no confirmed cases of the COVID-19 at Urbanest and we are prepared if a case is confirmed. 

Please be reassured for your peace of mind that these processes will remain in place until further notice. The health and safety of our students is of the upmost importance to us and we appreciate your understanding with these additional precautionary measures.

We’re always looking for more ways to support you…


  • Temporary closures of gyms & cinemas in line with the government requirements.
  • Other common areas remain open, however, residents must be mindful when using these spaces.
  • Residents must not gather in groups more than 2. 
  • No more than 2 people in the lift at at time.
  • Residents must ensure social distancing of 1.5 metres. This means that residents should be at a distance of approximately two arm lengths away from others.
  • Social distancing floor decals & caution tape installed for the safety of all residents and staff, as a visual reminder of the required 1.5 metre social distance required.


  • Short-term postponement of uLife events.
  • State-of-the-art hand sanitisers installed at properties to assist with self-hygiene practices.
  • Restriction of visitors entering Urbanest properties.
  • COVID-19 information poster series displayed in all properties. Examples below:

Urbanest Australia_COVID-19-Information-hygiene-guidelines Urbanest Australia_COVID-19-Information-lift-guidelines-social-distance Urbanest Australia_COVID-19-Information-Poster-know-the-signs

So many precautions in place...

  • State-of-the-art Hand sanitisers

    State-of-the-art hand sanitisers have been installed in all Urbanest Australia properties to promote good hygiene practices.

  • Social distancing decals

    Floor decals and caution tape are in all Urbanest reception areas to promote residents and staff to keep their distance and stay 1.5 metres away from others.

  • Visitor restrictions

    Temporary restriction of visitors entering Urbanest Australia properties.

So much more going on behind the scenes…


  • Intensified cleaning schedules of common areas.
  • New procedures in place for screening and management.
  • Additional screening procedures for arriving residents.
  • Information packs for arriving residents.
  • Hygiene packs made available to residents and staff in the event of a suspected case.
  • Communication and regular contact with our resident, partners and staff.
  • A dedicated Urbanest Management Response Group is closely monitoring and following all advice from the Australian authorities.

So much more peace of mind…with new services


From 6 April 2020 Urbanest has provided safe access to health practitioners onsite with scheduled nurse visits in all our properties to support residents in health-related enquires or to discuss any questions about the coronavirus symptoms. The schedule for onsite nursing services varies by property.

Onsite Nursing Service details:

  • The nurse will follow national protocols and wear: a mask, protective clothing, and gloves.
  • The space where the nurse will see residents will be disinfected after each visit.
This service does not replace:
  • Emergency health care, if you need urgent medical assistance please call 000.
  • Self-isolation guidelines.

Monitor your health

COVID-19 symptoms


If you are sick and think you have symptoms of COVID-19 contact Reception for support and seek medical assistance. If you want to talk to someone about your symptoms first, call the Coronavirus Health Information Line for medical advice. 

  1. Contact Reception or Urbanest 1800 260 801. 
  2. Call the National Coronavirus Health Information Line ph. 1800 020 080. 
  3. Remain in your room. 
  4. See a doctor  call ahead and make an appointment. 

Urbanest Reception and the doctor will advise you to take precautions to attend for treatment. Follow the instructions you are given. If you have a mask, wear it to protect others. Stay at least 1.5 metres away from other people. Cover your coughs or sneezes with your elbow. Your doctor will tell you if you should be tested. They will arrange for the test. 

If you have serious symptoms such as difficulty breathing, call 000 for urgent medical help. 

Most people will only have mild symptomswhilst others may get very sick very quickly. 


If a resident is experiencing COVID-19 symptoms: fever, flu-like symptoms such as coughing, sore throat and fatigue and shortness of breath.⁠ If they are concerned, they. should remain in their room, contact reception and/or call the National Coronavirus hotline on 1800 020 080.⁠

To see a doctor, call ahead and make an appointment and follow advice from the General Practice and Urbanest Reception.

If a resident has had contact with a person with suspected COVID-19, they must immediately self-isolate yourself and call your Urbanest property team.

If a resident has had contact with a person with suspected COVID-19, they must immediately self-isolate yourself and call your Urbanest property team.

Self-isolation information (English)

Everyone must practise good hygiene to protect yourself and others...

If you are a resident staying at Urbanest and have any questions or concerns please feel welcome to contact us at Reception and our friendly Urbanest team will to do their best to provide answers and support your wellbeing. We will continue to keep you informed of any changes and/or updates as we monitor the situation.



So many more ways to stay informed....view COVID-19 Live Statistics and FAQs for further information.

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