FAQ's

If you are using our online booking system, you will receive confirmation of your booking.

If you are booking directly with the urbanest team You may register as a member first, then email or call us and our sales team they will assist you as soon as they can.and confirm your booking directly.

 

You may email or call us to let us know your name and details. This will allow us to search you in the system and email you back.

 

Students who aged over 18 and over and enrolled in any Australian educational facility are all eligible to live in urbanest.

 

Our standard contract length is 1 year  52 weeks or 26 weeks or 6 month. Contracts start from 1st January or 1st July and end on 31st Dec and 31st Jun. (*Exception: contract starting date of all new urbanest accommodation is always 1st Feb) Student move in date may vary however Contract end dates stays the same. For example, if a student moves in on 1st Aug 2010, his/her contract will end on 31st Dec 2010 or 31st Jun 2010.

 

urbanest student accommodation offers the best locations and meets the highest standards of living quality. All of our buildings are designed and purpose built for student living.

urbanest's rent includes water, electricity, base internet package, 24hour on site security service and customer service desk information help desk etc.  No extra fees (ie. Application fee, cleaning fee, connection fee etc) are required.

Every bedroom has its own ensuite. In 4,5,6 share apartments, the students are only sharing the living room and kitchen. In the newly developed bunk bedroom arrangement, 2 students will be sharing one bedroom. An extra shared study room will also be provided.

 

Bed and matress, study desk with internet connection, chair, wardrobe, storage space, book shelf and air-con are provided in all bedrooms.

Modular sofa, dining table, dining chairs, TV unit, fridge, microwave, cooktop, oven and range hood are provided in all living/dining rooms.

Premium rooms also include items such as TV, ipod dock, rice cooker etc. Talk to our team to find out specific indecisions for premium rooms.

 

There is no other difference. The only difference is the frequency of payment. Total amount for the contract is the same.

 

A rental bond is money that the tenant pays at the beginning of a tenancy which the lessor can claim if the tenant owes money for rent, damages, or other costs at the end of the tenancy. The rental bond is not the same as paying rent in advance. Bond is lodged with the state government authority.

urbanest requests all students to pay a bond equals to 4 weeks standard rent in advance.

Note: South Australia bond is 2 weeks rent

 

Before you pay the bond, your booking and contract will both be cancelled after 2 hours. All you need to do is to login again after 2 hours and book again.

If you have any other problems our friendly team will assist you.

 

Our Customer Service have a range of items for sale that You may purchase upon arrival.

 

Only one person needs to sign the contract to book a double studio however both students need to sign the contract to book a bunk bedroom.

 

They best way to return your contract to the urbanest team is to sign, scan and email it to the property; however you can always mail the contract to the property. You can either mail the signed contract to the address notified on the contract or return it to the reception counter on the day you check in.

 

No, however the following transportations are available for the airport:

North Terrace, Adelaide: The best way to get to urbanest is to catch a taxi from the airport, fare should cost you around $25 AUD.

South Bank, Brisbane: You can catch the airtrain from the airport to South Bank and we are located just 100 metres up the road.

Quay Street, Sydney: Catch the train from the airport to Central Station, and we are located just 400 metres from the station.

However you can always check with your university, as they may provide a pick up service.. 

 

urbanest do not provide luggage minding service at the reception. Please speak to urbanest staff at the counter and they will be able to help.

 

urbanest provides every student with 500MB free internet download within their rent. This allowance is topped up free every month. urbanest also has free internet on the computers located in the reception area of our buildings. Every student will be assigned with an internet account number and password when they move in, and students may top up their account whenever they like.

 

At urbanest everyone moves in and gets to know each other at the same time. Tenancies start from January and finish at the end of December. of course, if you don’t want to move out during vacations, we will welcome you for another year and you can simply roll your contract over.

If something comes up and you need to leave we won’t hold you to your agreement as long as you find someone to replace you in your room.

 

Your rental bond is the equivalent of just 4 weeks rent, paid before you move in and as long as there is no damage to your apartment other than fair wear and tear we will refund it in full when you move out

 

Most customers pay rent via direct debit but if you don’t yet have an Australian bank account you can pay by credit card in regular instalments and we will help you set up a bank account for direct debit once you have moved in. Or if you pay  quarterly or a year in advance you can pay by electronic funds transfer.

 

We have taken great care over our buildings to make sure they look their best and we know you will too. However, sometimes things do happen.

If you cause any damage beyond normal wear and tear we will put it right for you and simply charge you the cost.

 

We guarantee we will not increase your rent during the length of your agreement.

 

When you book online you will be able to view and accept your rooming agreement straight away. You will also receive an email with your rooming agreement and some other important documents attached.

Your rooming agreement will be filled in for you already so all you need to do is check it thoroughly and sign it.

When you book with us we will ask you for details of the person we should contact in the event of an emergency, we may also contact this person if you are experiencing financial hardship and struggling to pay your rent

 

As a purpose built facility urbanest conforms to all the latest Australian standards relating to building quality, fire, and security. Each resident is issued with a unique access card which is required to gain entry to the building, lifts, stairwells and individual apartments. For our residents safety all entrances and communal areas are also covered by Digital CCTV and a member of the urbanest Team is onsite 24hours a day.